I thought that this article was interesting.
The ever changing world of hospitality. When I was a kid at college in Norwich England, for lunch we would race in our cars to Mc Donalds about 5 miles away. We could get there and back, eat and park again within the hour. It was cheap (important for a hungover student!) fast and consistent. In restaurants Fast and Consistent are key. Some restaurant forget this… especially at lunch time…
To all the restaurants in my zip code 10019, follow the lead of Chipolte- we love to pre order and pick up when ready! Please make some items available as grab and go, add additional cashiers, make credit card only lanes, encourage contact less payment (as it is so much faster than EMV)!
Sometime we are just hungry and in a hurry!!
http://www.latimes.com/business/la-fi-wendys-kiosk-20170227-story.html?cid=dlvr.it
